Warranty & returns

Covered for a year. Returnable for sixty days.

We build AoraLight to run every night for a decade. If yours doesn't, that's on us — not you. Here's exactly what's covered and how to get it sorted, in plain language.

AoraLight in matte black, glowing warm
60 days

To change your mind

Plug it in, live with it, see how your home feels at night. If it isn't for you, send it back within 60 days of delivery for a full refund — used is fine.

1 year

Against defects

If your light stops working, flickers, or the sensor stops reading the room within a year of delivery, we'll replace it. No shipping the old one back at your cost.

The fine print, unfined

What the warranty covers.

✓ Covered

  • The LED failing, dimming sharply, or flickering
  • The dusk-to-dawn sensor not switching on or off
  • A plug that won't hold in the outlet or won't rotate
  • Cracks, warping, or finish defects present on arrival
  • Anything that arrives damaged or missing from the box

✕ Not covered

  • Drops, crushing, or other accidental damage
  • Water submersion or outdoor use (it's an indoor light)
  • Damage from a power surge or faulty wiring
  • Taking it apart or modifying it
  • Units bought from a seller that isn't Aora or an authorized retailer
If something's wrong

Three steps, no hoops.

Most claims are resolved the same day. You'll never be asked to mail a broken light back at your own expense.

STEP 01

Email us

Write to sales@aorabrand.co with your order number and what's happening.

STEP 02

Send a short clip

A five-second video of the issue is usually all we need — it saves us both a week of back-and-forth.

STEP 03

We ship a replacement

Once it checks out, a new one goes out with 2-3 day US shipping. No return label to chase.

Good to know

Warranty questions

Your order number is easiest, but if you bought directly from us we can usually find your order with the email address you used at checkout.
Yes. Each unit in a 4, 6, 8, or 10-pack is covered individually for a full year. If one of six fails, we replace that one — the rest of your set isn't affected.
A return is for changing your mind — any reason, within 60 days of delivery, for a full refund. A warranty claim is for a light that stopped working properly, any time within the first year, and gets you a replacement rather than a refund.
Usually not. For most defects a short video is enough and we simply send a replacement. If we do need it back for inspection, we cover the shipping.
Yes — a replacement carries the remainder of your original one-year term, or 90 days from the day it arrives, whichever gives you longer.
Our warranty applies to units bought from Aora directly or from an authorized retailer. If you're unsure whether your seller was authorized, email us your order details and we'll check.

Still need a hand?

Real people, based in the US, who answer within one business day.

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